Track Your Order
Q: How long does shipping take?
A: Before you place your order, please double check that the shipping information is correct. You will receive an email confirmation once your order is received. Please allow up to 3 business days for all orders to ship or leave our warehouse, regardless of shipping speed selected at checkout. Processing time around sales can be up to 7 business days, due to high volume of orders. During this processing time, we need to carefully inspect and package your order. We are unable to make changes or cancel orders once they are processed.
Q: What is your shipping policy?
A: Full Circle Prenatal is proud to partner with Route, the leader in package protection and tracking solutions. We've covered the cost of Route+ on your order so it will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you at no additional cost! *Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.
Q: Where is my order?
A: Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.
Q: What if my order never arrives or is stolen?
A: To protect your order against loss or theft, add Route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
Q: What if my order is damaged?
A: To protect your order against damage that occurred during shipping, we've added Route+ package protection. With Route+ you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at firstname.lastname@example.org and we will be happy to work with you to remedy the situation.
Q: Why do you use Route+
A: We are using Route+ because once your order leaves our facility, it is in the hands of the mail carrier where there is a risk of it being damaged or lost. Since we cannot control mail carrier operations, and they are under increased pressure due to Covid-19 restrictions and overall increase in deliveries, we want to offer our customers some peace of mind with Route+ shipping insurance.
Q: What are Route’s terms and conditions?
A: Route’s terms and conditions are listed here:
Q: How do I file a claim for my lost, stolen or damaged order?
A: If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/ . Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use
with the claim form.
Q: Does Route+ cover stolen items?
A: Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.
Q: Is Route a licensed insurance company?
A: Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.
Q: Do you ship internationally?
A: We are currently shipping to Canada and hope to expand to other countries in the near future.
Q: How do I return for a refund?
A: Please refer to our refund policy.